Política de reembolso
Return & Refund Policy
At NB Professional Texas, customer satisfaction is our priority. If you need to return a product, please review the following policy:
- Return requests must be submitted within 30 days of the delivery date.
- All returned items must be unopened, unused, in their original packaging, and in resalable condition.
- To initiate a return, please contact us at nbprofessionaltexas@gmail.com.
- Customers must provide photos or videos showing that the products are unopened and in perfect condition.
- Once the return request is approved, return shipping instructions will be provided.
- Customers are responsible for return shipping costs, unless the item was received damaged or an incorrect product was sent due to our error.
- Once we receive and inspect the returned merchandise, an approved refund will be issued to the original payment method within 5–10 business days, depending on your financial institution.
- Returns will not be accepted for opened, used, damaged, or final sale items.
Opened Products
For hygiene, health, and safety reasons, we do not accept returns or issue refunds for any products that have been opened, used, or tampered with, including shampoos, conditioners, hair oils, treatments, and other personal care items. To be eligible for a return, all products must be unopened, unused, in their original packaging, and in the same condition in which they were received. We appreciate your understanding, as this policy helps ensure the safety and quality of our products for all customers.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at nbprofessionaltexas@gmail.com and include clear photos of the product and its packaging. We will review your claim and work to resolve the issue as quickly as possible.